Refund & Exchange Policy
Thank you for shopping with us! Your trust means everything to Viora Era, and we want every order to bring a smile to your face. Each product you order is created especially for you, so please take a moment to read this policy before you shop.
1. Made Just for You
Every piece is prepared fresh only after you place your order. We do not keep leftover inventory, which keeps our products special but also means we are unable to cancel, return, or exchange orders if:
- Wrong size or color selected.
- Change of mind after ordering.
- Personal preference about fit or style.
We know sizing can be tricky, so please check our size chart carefully before you order. Still unsure? Message us anytime and we will gladly guide you to your perfect fit.
2. Eligible Exchanges
Your happiness matters to us. Your order qualifies for a free exchange or replacement if:
- Wrong size received.
- Defective or damaged product.
- Incorrect product delivered.
Our mistake, our responsibility. Always.
3. Exchange Conditions
To keep the process smooth and fair for everyone:
- Raise your request within 48 hours of delivery.
- The item must be unused, unwashed, and unworn with original tags and packaging intact.
- Share clear photos or videos of the issue (an unboxing video is strongly recommended).
- Replacement is subject to product availability.
Requests raised after 48 hours or without proper proof may not be accepted.
4. Refunds
We issue refunds when:
- Your product cannot be reprinted or replaced.
- You received a defective or incorrect item and prefer a refund over a replacement
Beyond these cases, we do not offer refunds. Instead, you can select any other product of equal value from our store that fits you perfectly.
Refunds always go back to your original payment method (card, UPI, or wallet) and usually reflect within 5 to 10 working days, depending on your bank.
Please note that shipping charges are not refundable unless the error was from our side.
5. Return Shipping
- If the mistake is ours (wrong item, misprint, or damage), we cover the return shipping
- In all other approved cases, return shipping is paid by the customer.
6. Undelivered and Refused Orders (RTO)
If your order comes back to us because of:
- An incomplete or incorrect address.
- No one is available to receive the package.
- Refused delivery or no response to courier calls.
Then shipping and return charges will be deducted from any refund, and reshipping charges will apply for a second delivery attempt.
7. Quality Inspection
Every returned item goes through a careful quality check. We reserve the right to decline a claim if:
- The product shows signs of use or wash.
- Tags or original packaging are missing.
- The claim appears misleading or repeated without valid reason.
Our decision after inspection will be final.
8. Please Keep in Mind
- Items bought on sale or with discount codes are not eligible for return or exchange unless damaged or incorrect.
- Combo offers, freebies, and promotional items are not eligible for return or exchange.
- Minor color variations due to screen brightness or lighting are natural and not considered defects.
- Recording an unboxing video protects you and helps us resolve claims faster.
9. Policy Updates
We may update this policy as our brand grows or as regulations change. The latest version will always be available on this page with the updated Effective Date.
10. We Are Here for You
Sizing doubts, order updates, or anything else, our team is just a message away.
Email: support@vioraera.com
WhatsApp/Chat Support: 8219398368
Website: https://vioraera.com/
We are a growing brand built on your trust, and every order means the world to us. Thank you for supporting Viora Era!