Privacy Policy

Effective Date: July 13, 2026

Welcome to Viora Era! We are so glad you are here. Every time you visit our store or place an order, you place your trust in us, and protecting that trust is our most important job. This policy explains what information we collect, why we collect it, and how we keep it safe.

By using vioraera.com, you agree to the terms of this policy.

1. Information We Collect

When you shop with us or browse our website, we may collect:

Personal Information

• Your name
• Email address
• Mobile number
• Shipping and billing address
• Payment details (processed securely through Razorpay, UPI, or cards)

Other Information

• IP address
• Browser and device type
• Pages you visit
• Time spent on our site
• Cookie data (from tools like Google Analytics and Meta Pixel)

2. Why We Collect Your Information

We use your information to:

• Process your orders and payments.
• Pack and ship your orders.
• Send order confirmations and tracking updates.
• Answer your questions and solve issues quickly.
• Improve our website and collections.
• Share offers and new arrivals (only if you have opted in).

We never send spam, and we never misuse your information.

3. Sharing Your Information Responsibly

Your personal details are never sold, rented, or traded to anyone. That is our promise to you.

We only share limited details with trusted partners who help us serve you:

• Courier partners (for delivering your orders).
• Payment gateways (for secure transactions).
• Analytics and advertising tools (for insights and better reach).
• Legal authorities (only if required by law).

Every partner is expected to protect your information with the same care that we do.

4. How We Keep Your Information Safe

Your information is protected by:

• SSL encrypted (HTTPS) website connection.
• Secure payments through certified providers.
• Limited and controlled access within our team.

We never store your full card numbers or UPI details on our servers.

5. Cookies

Cookies are small files that help our website remember you. We use them to:

• Keep items saved in your cart.
• Remember your preferences.
• Improve website performance.
• Show you relevant ads.

You can disable cookies in your browser settings. Some features, like your cart, may not work properly without them.

6. Your Rights and Choices

Your information belongs to you. You can always:

• Ask what information we hold about you.
• Correct or update your details.
• Unsubscribe from emails anytime.
• Request deletion of your account and data.

Just email us at support@vioraera.com and our team will take care of it promptly.

7. Children’s Privacy

Our website is intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has shared their details with us, please contact us and we will delete it right away.

8. Third Party Links

Our website may contain links to other sites, such as our social media pages. Once you leave our site, this policy no longer applies. Please review the privacy practices of any website you visit.

9. Updates to This Policy

We may update this policy from time to time as our store grows or laws change. Any changes will be posted on this page with a new Effective Date at the top.

10. Contact Us

Have a question or concern about your privacy? We are always happy to help.

Email: support@vioraera.com
WhatsApp/Chat Support: 8219398368
Website: https://vioraera.com/

At Viora Era, you are more than just an order number. Your comfort, your style, and your privacy all matter deeply to us.